Terms of Service

1. Overview

This website is operated by Brutus & Barnaby (“Company,” “we,” “us,” or “our”). By accessing our website or purchasing from us, you agree to be bound by these Terms of Service (“Terms”).

If you do not agree to all Terms, you may not access the website or use our services. Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products to you.

2. Eligibility

By using this site, you represent that:

• You are at least 18 years old
• You have the legal authority to enter into this agreement
• Any information you provide is accurate and complete

We reserve the right to refuse service to anyone at any time for any reason.

3. Products & Use

Brutus & Barnaby products are intended for use by dogs only. This includes our natural dog treats, rawhide-free dog chews, bully sticks, cow ears, pig ears, beef cheek rolls, sweet potato treats, chicken jerky, training treats, and other dog products sold on our website.

You agree:

• To supervise your dog while consuming chews or treats
• To provide fresh drinking water
• To select products appropriate for your dog’s size, age, chewing habits, and dietary needs
• To remove small pieces that could become a choking hazard

Our products are not intended to diagnose, treat, cure, or prevent any disease. If your dog has allergies, medical conditions, dietary sensitivities, or special nutritional needs, consult your veterinarian before use.

You assume full responsibility for the proper and safe use of our products.

4. Pricing & Availability

All prices are listed in U.S. dollars and are subject to change without notice.

We reserve the right to:

• Limit quantities
• Discontinue products
• Refuse or cancel orders
• Correct pricing, product information, or typographical errors

If we cancel an order, we will attempt to notify you using the contact information provided at checkout.

5. Shipping & Risk of Loss

All purchases are made pursuant to a shipment contract.

Risk of loss and title for products pass to you upon delivery confirmation by the carrier.

We are not responsible for:

• Carrier delays
• Weather disruptions
• Incorrect shipping addresses provided by the customer
• Lost or stolen packages after confirmed delivery

6. Returns & Refunds

Returns and refunds are governed by our Return Policy, available on our website.

We may offer returnless refunds at our discretion. Refund processing times depend on your financial institution.

We reserve the right to deny refunds in cases of suspected abuse, misuse, or fraudulent activity.

7. Subscriptions

If you enroll in a Brutus & Barnaby subscription, you agree that:

• You authorize recurring charges to your payment method
• Billing occurs automatically at your selected interval
• You may cancel at any time through your account before the next billing cycle
• Failure to cancel before billing will result in the scheduled charge

Subscription discounts, product availability, and delivery intervals may vary by product.

8. SMS/MMS Program

By opting into our SMS or MMS program, you consent to receive order updates, account notifications, promotional messages, and marketing communications from Brutus & Barnaby.

• Message and data rates may apply
• Message frequency varies
• Reply STOP to unsubscribe
• Reply HELP for assistance
• Carriers are not responsible for delayed or undelivered messages

You confirm that you are the authorized user of the mobile number provided and that you are at least 18 years old.

9. Third-Party Services

We may provide access to third-party tools, links, apps, payment providers, shipping tools, analytics platforms, email platforms, SMS providers, or advertising services.

We are not responsible for third-party content, policies, services, or practices. Use of third-party services is at your own risk.

10. Intellectual Property

All content on this site, including text, graphics, logos, images, videos, product descriptions, page layouts, branding, and design elements, is the property of Brutus & Barnaby and may not be copied, reproduced, modified, or distributed without written permission.

11. Prohibited Uses

You may not use our site:

• For unlawful purposes
• To violate any laws or regulations
• To infringe intellectual property rights
• To transmit malware, spam, or harmful code
• To engage in fraud, abuse, scraping, or unauthorized automated activity
• To interfere with the security or operation of our website

We reserve the right to terminate access for violations.

12. Disclaimer of Warranties

All products and services are provided “as is” and “as available” without warranties of any kind, express or implied.

We do not guarantee uninterrupted, secure, or error-free service, and we do not guarantee that all product information, images, pricing, or availability will be error-free at all times.

13. Limitation of Liability

To the maximum extent permitted by law, Brutus & Barnaby shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from:

• Use or misuse of our products
• Inability to use our website
• Shipping delays or delivery issues
• Errors in content, pricing, or product information
• Third-party services or links

Our total liability shall not exceed the amount paid for the product in question.

14. Indemnification

You agree to indemnify and hold harmless Brutus & Barnaby and its affiliates from any claim, demand, liability, loss, or expense arising from:

• Your misuse of products
• Your violation of these Terms
• Your violation of any law
• Your violation of any third-party rights

15. Dispute Resolution & Arbitration

Any dispute arising from these Terms, your purchase, or your use of our website shall be resolved through binding arbitration in the State of Florida.

You agree:

• To waive the right to a jury trial
• To waive participation in any class action lawsuit

Arbitration shall be conducted under the rules of the American Arbitration Association.

16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

17. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

18. Changes to Terms

We may update these Terms at any time. Changes will take effect when posted on this page. Continued use of our website constitutes acceptance of updated Terms.