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Brutus & Barnaby FAQ

Frequently Asked Questions About Our Dog Treats & Chews

Find answers about Brutus & Barnaby natural dog treats, rawhide-free dog chews, product safety, ingredients, shipping, subscriptions, returns, and customer support.

General Product Questions

Q

Are Brutus & Barnaby treats made in the USA?

Many Brutus & Barnaby dog treats, including our Sweet Potato Treats and Chicken Jerky, are sourced and prepared in the USA. Some natural dog chews, such as pig ears and cow ears, are responsibly sourced from South America and prepared to meet strict quality standards. Each product page lists product-specific sourcing information.

Q

Are your dog treats all-natural?

Yes. Brutus & Barnaby dog treats are minimally processed and made without artificial preservatives, chemicals, or unnecessary additives. Many of our natural dog treats and rawhide-free dog chews are single ingredient or limited ingredient products.

Q

Are your dog chews rawhide-free?

Yes. We do not sell rawhide dog chews. Our bully sticks, pig ears, cow ears, beef cheek rolls, collagen sticks, and other natural dog chews are rawhide-free alternatives made to be safer, more digestible, and more satisfying for dogs who love to chew.

Q

Are your treats single ingredient?

Many of our best-selling dog treats and chews are single ingredient, including sweet potato slices, bully sticks, cow ears, pig ears, beef cheek rolls, beef lung, and other natural chews. Always check the product page for the exact ingredient list.

Q

Do your treats contain artificial preservatives?

No artificial preservatives are added to our products. Our natural dog treats are carefully dried, baked, or prepared to stay shelf-stable without unnecessary artificial ingredients.

Q

Are your treats grain-free and gluten-free?

Many Brutus & Barnaby treats are naturally grain-free and gluten-free, especially our single ingredient dog chews and sweet potato dog treats. If your dog has allergies or sensitivities, check each product page for the full ingredient list.

Q

Are your treats good for dogs with sensitive stomachs?

Many of our limited ingredient dog treats are a good choice for dogs with sensitive stomachs because they avoid unnecessary fillers, artificial preservatives, and mystery ingredients. Introduce any new dog treat slowly and monitor your dog’s digestion.

Q

Are your treats safe for puppies?

Some Brutus & Barnaby treats may be suitable for puppies, depending on the puppy’s age, size, chewing ability, and diet. Choose appropriately sized treats, supervise closely, remove small end pieces, and ask your veterinarian if you are unsure.

Safety, Feeding & Storage

Q

How should I introduce a new chew to my dog?

Give your dog a new chew after they have eaten a regular meal. Start with a smaller portion, supervise the entire chew session, and provide fresh water. This is especially important for long lasting dog chews, puppies, aggressive chewers, and dogs with sensitive stomachs.

Q

Should I supervise my dog while chewing?

Yes. Always supervise your dog with any natural dog chew, including bully sticks, pig ears, cow ears, beef cheek rolls, collagen sticks, and bones. Remove small pieces that could become a choking hazard.

Q

How often can I give my dog natural chews?

Frequency depends on your dog’s size, activity level, calorie needs, chewing habits, and regular diet. Natural dog chews should count toward your dog’s overall treat intake and should not replace a complete and balanced diet.

Q

How many treats should I give my dog per day?

Treats should generally make up no more than 10% of your dog’s daily calories. Smaller dogs need smaller portions, while larger dogs may handle larger chews. Adjust based on your dog’s weight, activity level, and diet.

Q

How long do your dog treats last?

Most Brutus & Barnaby treats have a shelf life of approximately 12 months when stored properly in a cool, dry place. Always reseal the bag tightly after opening to help maintain freshness.

Q

How should I store the treats?

Store dog treats and natural dog chews in a cool, dry place away from heat, sunlight, and moisture. Reseal bags tightly after opening. Avoid storing treats in humid areas because moisture can affect freshness and texture.

Q

Can I refrigerate or freeze the treats?

Most shelf-stable Brutus & Barnaby treats do not need refrigeration. If you refrigerate or freeze treats, keep them sealed and allow them to return to a safe feeding texture before giving them to your dog.

Q

What should I do if a chew becomes too small?

Remove any chew once it becomes small enough to swallow whole. This helps reduce choking risk and is important for all long lasting dog chews, including bully sticks, beef cheek rolls, cow ears, pig ears, and collagen sticks.

Sweet Potato Treats

Q

Are sweet potato dog treats safe for dogs?

Yes. Sweet potato dog treats are safe for most dogs when fed in moderation. Brutus & Barnaby Sweet Potato Slices are made with simple sweet potato ingredients and are a popular choice for pet parents looking for natural dog treats.

Q

Are sweet potato treats good for dogs with sensitive stomachs?

Yes. Sweet potato is naturally rich in fiber and can be gentle on digestion, making sweet potato dog treats a strong option for many dogs with sensitive stomachs. Introduce slowly and adjust serving size based on your dog.

Q

Are sweet potato treats grain-free and gluten-free?

Yes. Brutus & Barnaby sweet potato dog treats are naturally grain-free and gluten-free. They are a simple option for dogs with grain sensitivities or pet parents looking for plant-based dog treats.

Q

Do your sweet potatoes contain pesticides or insecticides?

Our sweet potatoes are sourced from farms in North Carolina. Like most conventionally grown produce, some farms may use food-grade insecticide treatments during cultivation. All treatments used meet strict safety standards for human food, including those required for baby food.

Q

What type of cinnamon do you use in your sweet potato treats?

We use Ceylon cinnamon, often referred to as true cinnamon. Ceylon cinnamon is considered the safer and higher-quality variety, with naturally lower levels of coumarin compared to common cassia cinnamon.

Q

Can puppies have sweet potato treats?

Yes. Sweet potato treats can be a good option for puppies when fed in appropriate sizes and under supervision. For smaller puppies, break sweet potato slices into smaller pieces before feeding.

Bully Sticks & Beef Chews

Q

Are bully sticks safe for dogs?

Yes. Bully sticks for dogs are considered a safe natural chew when given under supervision. Brutus & Barnaby bully sticks are rawhide-free, single ingredient beef chews made without artificial fillers or unnecessary additives.

Q

Are bully sticks better than rawhide?

Yes. Bully sticks are a popular rawhide-free dog chew because they are made from real beef and are more digestible than traditional rawhide. They provide a satisfying chew without glue, bleach, fillers, or mystery ingredients.

Q

Are bully sticks good for aggressive chewers?

Yes. Bully sticks can be great long lasting dog chews for many aggressive chewers, heavy chewers, and dogs who get bored easily. Chew time depends on the dog’s size, chewing strength, and the thickness of the bully stick.

Q

Are Brutus & Barnaby bully sticks low odor?

Yes. Brutus & Barnaby low odor bully sticks are carefully prepared to reduce strong smell while still keeping the natural beef flavor dogs love. They are a cleaner choice for indoor chewing compared to many standard bully sticks.

Q

Are beef cheek rolls safe for dogs?

Yes. Beef cheek rolls for dogs can be a safe natural chew when given under supervision. Brutus & Barnaby beef cheek rolls are rawhide-free dog chews made from natural beef cheek, with no artificial fillers or preservatives.

Q

Are beef cheek rolls good for aggressive chewers?

Yes. Beef cheek rolls are excellent long lasting dog chews for many aggressive chewers, power chewers, and dogs who get bored easily. They are thicker and more durable than many standard dog treats.

Q

Are beef cheek rolls a good bully stick alternative?

Yes. Beef cheek rolls are a great bully stick alternative for dogs who need a longer lasting chew. They are natural beef dog chews with a satisfying texture and are ideal for dogs who need more durable enrichment.

Q

Do beef chews help clean dogs’ teeth?

Natural beef dog chews like bully sticks and beef cheek rolls may help support dental health by encouraging chewing action that can scrape away plaque and tartar buildup. They are not a replacement for brushing.

Pig Ears & Cow Ears

Q

Are pig ears safe for dogs?

Yes. Pig ears for dogs can be a safe natural chew when given under supervision. Brutus & Barnaby pig ears are single ingredient dog chews made without rawhide, artificial preservatives, fillers, or unnecessary additives.

Q

Why do pig ears vary in size, thickness, and color?

Our pig ears are natural products and minimally processed. Variations in size, thickness, texture, and color are normal and reflect the natural origin of the product.

Q

Are pig ears better than rawhide?

Natural pig ears are a popular rawhide-free dog chew because they are made from real pork and are more digestible than traditional rawhide. They provide a satisfying chew without glue, fillers, or mystery ingredients.

Q

Are cow ears safe for dogs?

Yes. Cow ears for dogs can be a safe natural chew when given under supervision. Brutus & Barnaby cow ears are single ingredient dog chews made without rawhide, artificial preservatives, grains, fillers, or unnecessary additives.

Q

Are your cow ears bleached?

No. Our cow ears are cleaned using a water and hydrogen peroxide solution to help ensure safety and cleanliness. They are not chemically bleached.

Q

Are cow ears lower fat than pig ears?

Yes. Cow ears are naturally leaner than pig ears, making them a great option for pet parents looking for low fat dog chews. They still offer a satisfying chew while being lighter than many richer dog treats.

Q

Are cow ears a good alternative to pig ears?

Yes. Cow ears are a great pig ear alternative for dogs, especially for pet parents who want a leaner, lower fat chew. They offer a similar natural chewing experience while being less rich than many pork-based dog chews.

Q

Are pig ears and cow ears digestible?

Yes. Pig ears and cow ears are natural, digestible dog chews when fed properly and supervised. They are easier for many dogs to break down compared to rawhide.

Other Popular Treats

Q

What size dog are bully nuggets best for?

Bully nuggets are ideal for small to medium-sized dogs. For aggressive chewers, heavy chewers, or large dogs, we recommend full bully sticks or beef cheek rolls instead.

Q

Are chicken jerky treats made in the USA?

Yes. Our Chicken Jerky is one of our USA-sourced and prepared dog treats. It is a simple, high-protein dog treat for dogs who love real meat snacks.

Q

Are training treats good for puppies?

Training treats can be a great option for puppies when they are appropriately sized and fed in moderation. Choose small, easy-to-chew pieces and adjust daily treat intake based on your puppy’s diet.

Q

Which dog chews are best for heavy chewers?

For heavy chewers and aggressive chewers, bully sticks and beef cheek rolls are usually better choices than softer treats or lighter chews. Always choose the right size and supervise your dog while chewing.

Shipping & Delivery

Q

How long does shipping take?

Standard shipping typically arrives within 1–3 business days. Expedited shipping usually arrives within 1–2 business days. Processing time is typically within 24 hours.

Q

Do you offer free shipping?

Yes. We offer free shipping on qualifying orders within the USA. Please check our current shipping policy or checkout page for the latest free shipping threshold.

Q

Do you ship internationally?

At this time, Brutus & Barnaby only ships within the United States.

Q

How can I track my order?

Once your order ships, you should receive tracking information by email. Use that tracking link to follow your Brutus & Barnaby order until delivery.

Q

What if my order arrives damaged?

Please contact us immediately if your order arrives damaged. We will send a replacement or issue a refund right away.

Discounts, Subscriptions & Accounts

Q

Where do I enter a discount code?

Discount codes are entered at checkout. Only one discount may be applied per order, including subscription discounts.

Q

Why isn’t my discount code working?

Only one discount can be used per order. Subscription discounts count as a discount. Promotional codes may also expire after the promotional period ends.

Q

Do you offer subscriptions?

Yes. You can subscribe to select Brutus & Barnaby products and receive recurring deliveries at a discounted rate. You can manage or cancel your subscription through your account.

Q

Can I cancel my subscription?

Yes. You can manage, skip, pause, or cancel your subscription through your account portal. If you need help, contact customer support and we’ll assist you.

Q

Can I change the products in my subscription?

Yes. You can manage your subscription products through your account portal when available. If you need help changing flavors, sizes, or delivery frequency, contact our support team.

Q

Do you have an affiliate program?

Yes. Please contact us for affiliate partnership information if you are interested in promoting Brutus & Barnaby dog treats and natural dog chews.

Guarantee, Returns & Support

Q

What if my dog doesn’t like the treats?

We offer a 100% Money Back Guarantee. If your dog doesn’t love their treats, contact us within 30 days and we’ll make it right.

Q

Can I return my order?

We offer returnless refunds in most cases. Please contact our support team for assistance with your Brutus & Barnaby order.

Q

How do I request a refund or replacement?

Contact our customer support team with your order details and a brief explanation of the issue. We will help with a refund, replacement, or another solution as quickly as possible.

Q

How can I contact customer support?

Email us at hello@brutusandbarnaby.com or call (800) 489-0970. We typically respond within 24 hours.

Q

What information should I include when contacting support?

Please include your order number, email address, product name, and a short description of the issue. Photos are helpful for damaged packages, incorrect items, or product concerns.