FREQUENTLY ASKED QUESTIONS
Why is my discount code not working?
Discounts are available for special coupons or occasions, only one discount is allowable per purchase. So if you are having trouble using a discount, first make sure that you do not have another discount already applied to your order, as that will block you from using a second discount.
This includes discounts for having a subscription for your dog treats. The 10% discount applied for subscribing to recurring dog treat orders counts as the one allowable discount for the order.
Also, some discounts are no longer valid after the special promotional period. It is possible a discount has expired.
The pig ears are too big for my dog, how do I cut them?
I actually don't recommend cutting them just because I have tried to do this with just about every instrument
and knife you can think of and they're very hard to cut. That is why we brought you our pig ear slivers, I give
these to our pomeranians and find that it's a much better sized pig product for the little dogs.
Where does the chicken jerky come from?
Our Chicken Jerky comes from humanely harvested chickens right here in the USA. This is 100% chicken
jerky breast that is harvested and prepared in the USA.
What's the best way to give my dog a pig ear?
If your pooch has never had pig ears than you want to ease them into it. Start this by first giving your dog
a pig year after he's eaten some normal food, like a dessert. This way you can see how he reacts to the
pig ear. Some dogs have a hard time with pig ears because of the richness, but when it is given after a
meal, it is easier to digest. When you do this, only let them eat half. If within 24 hours everything's still
great, you can give them the rest of it and the next time you can let them have a whole ear.
Why are some pig ears darker than others?
The pig ears range in color because as a natural product which is minimally processed, there are
variations from harvest to harvest. Also, Brutus & Barnaby pig ears are baked and so some get more baked
than others and can be darker.
I noticed some green ink on one of my ears. Is it going to harm my dog and what is it?
The ink is actually a tattoo from the branding done at the farms. Farmers use this to keep track of their
livestock. We do our best to not put ears with ink in the bags. If you get a bag with ears that have ink on
them and you're not satisfied, let us know and we'll make it right.
Will the bully nuggets be a good fit for my dog?
This depends upon the size of your dog. I recommend bully nuggets for smaller dogs; teacup size dogs are
best.
Are your cow ears bleached?
As part of the cleaning process, our cow ears are not bleached. They are cleaned in a solution of water and
hydrogen-peroxide. This hydrogen peroxide is similar to the type you use when you pour on a cut or scrape when you would want to
clean it. This helps ensure the cow ears are bacteria free.
Why did I get a box with only one of the treats from an order with several treats?
For orders with multiple treats in a single order, sometimes they get fulfilled in different boxes.
So just watch out for the second box - your treat will be there any minute!
Do you have an affiliate program?
Yes, we do have affiliate programs. You can learn more about this at https://www.affiliatly.com/af-1026085/affiliate.panel?mode=register
Where are coupon codes entered on the site if a visitor already has one?
Coupon codes are entered at checkout
What is the shipping cost? Do you offer free shipping?
Yes, we offer free shipping on some products to the USA as noted on product pages. We offer free shipping on orders over $85 (excluding Alaska & Hawaii)
How long does the shipping take?
Standard shipping times for all products is 5-8 business days, unless expedited or priority is selected at checkout
Can you ship internationally?
No. We do not ship to other countries at this time.
What are the most popular product categories on your website?
Pig & Cow Ears is the most popular, tied with sweet potato dog treats. Both are some of the highest quality treats you can find for dogs,
plus are single ingredient, which means we haven't added anything to them. Plus dogs love them!
Where are the products sourced from?
It depends on the product. The product page should make clear if it's made in the US or overseas.
For example, our sweet potatoes and chicken jerky are sourced from USA. Our pig & cow ears are source primarily from South America.
Our training treats and toppers come from Canada.
How long is the shelf life of the products?
It depends on the product but most of our products have a shelf life of 12 months.