Frequently Asked Questions
Are your treats made in the USA?
Many of our products, including our Sweet Potato Treats and Chicken Jerky, are sourced and prepared in the USA. Some products such as pig and cow ears are responsibly sourced from South America and prepared to meet strict quality standards. Each product page clearly lists its sourcing information.
Are your treats all-natural?
Yes. Our treats are minimally processed and made without artificial preservatives, chemicals, or additives. Many of our products are single-ingredient.
Are your chews rawhide-free?
Yes. We do not sell rawhide products. Our chews are natural alternatives designed to be safer and more digestible.
How should I introduce a new chew to my dog?
We recommend giving your dog a chew after they’ve eaten a regular meal. Start with a smaller portion and monitor them. Always supervise your dog while chewing and provide fresh water.
Why do pig ears vary in size and color?
Our pig ears are natural products and minimally processed. Variations in size, thickness, and color are normal and reflect the natural origin of the product.
Are your cow ears bleached?
No. Our cow ears are cleaned using a water and hydrogen peroxide solution to ensure safety and cleanliness. They are not chemically bleached.
What size dog are bully nuggets best for?
Bully nuggets are ideal for small to medium-sized dogs. For aggressive or large chewers, we recommend full bully sticks instead.
How long do your treats last?
Most of our products have a shelf life of approximately 12 months when stored in a cool, dry place.
How long does shipping take?
Standard shipping typically arrives within 1–3 business days. Expedited shipping arrives within 1–2 business days. Processing time is usually within 24 hours.
Do you offer free shipping?
Yes. We offer free shipping on qualifying orders within the USA. Please check our shipping policy for current thresholds.
Do you ship internationally?
At this time, we only ship within the United States.
Where do I enter a discount code?
Discount codes are entered at checkout. Only one discount may be applied per order, including subscription discounts.
Why isn’t my discount code working?
Only one discount can be used per order. Subscription discounts count as a discount. Additionally, promotional codes may expire after the promotional period ends.
Do you offer subscriptions?
Yes. You can subscribe to select products and receive recurring deliveries at a discounted rate. You can manage or cancel your subscription at any time through your account.
What if my dog doesn’t like the treats?
We offer a 100% Money Back Guarantee. If your dog doesn’t love their treats, contact us within 30 days and we’ll make it right.
What if my order arrives damaged?
Please contact us immediately. We will send a replacement or issue a refund right away.
Can I return my order?
We offer returnless refunds in most cases. Please contact our support team for assistance.
Are your treats safe for puppies?
Some treats may be suitable for puppies over a certain age. Always choose appropriate sizes and supervise closely. If unsure, consult your veterinarian.
Do your treats contain preservatives?
No artificial preservatives are added to our products.
How should I store the treats?
Store in a cool, dry place. Reseal bags tightly after opening to maintain freshness.
Do you have an affiliate program?
Yes. Please contact us for affiliate partnership information.
How can I contact customer support?
Email us at hello@brutusandbarnaby.com or call (800) 489-0970. We typically respond within 24 hours.