Returns & Refunds
RETURNS & REFUND POLICY
Thank you for your purchase! We strive to provide excellent products that your dogs love and you are happy with. However, if you are not completely satisfied with your purchase for any reason, please click here to reach out to us right away. We will respond within 24 hours to provide assistance.
If we are unable to resolve your issue, we provide a 30 Day Money Back Guarantee. We want your dogs healthy and happy, and you satisfied with our products. You may return your product for a full refund, or an exchange.
RETURNS
If you receive an incorrect or defective product, we are more than happy to send you the correct item immediately, or provide you with your money back. All returns must be sent within 30 days of the date of purchase for full refund or for an exchange.
For any returns, please mail it to:
- Brutus and Barnaby
- 411 Cleveland St #136
- Clearwater, Florida 33755, USA.
Please note, we do not provide return shipping, and you will be responsible for all shipping charges.
When returning a product, please email customer service at hello@brutusandbarnaby.com to notify us of your return.
REFUNDS/EXCHANGES
After receiving your return, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
- Phone: (800)489-0970
- Email: hello@brutusandbarnaby.com
Whatever we can do to give you and your dogs the best possible treats, do not hesitate to let us know!